Vocato.net United States

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General office

Vocato.net
1101 San Antonio Road, Suite 404
Mountain View
CA ,94043
United States

Phone: +1 650-241-4723
Site: http://www.vocato.net

Contact Person

Jeff Stern / COO
Phone: +1 650-241-4725

International VoIP Wholesale Provider
Internet Telephony Service Provider
Network Service Provider
Voip consulting
Wireless Broadband

Call Routing VoIP Solutions
Collaboration
Consultancy Services
Data Conferencing
Installation and Support Services
IP devices
PC to Phone
Phone To PC
Phone To Phone
Project Mangement Services
SIP Softswitch & CPE
System Integration
Voice and Video Conferencing
Web Call
Web To Phone

Cisco Systems

Custom Open Source Billing Solution

Acecape, Inc.

Flyfone (TellCar Innovations)

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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