VocaTel Global Pty Ltd Australia
We know that businesses are potentially missing out on many benefits that will help them have a better communications experience. VocaTel helps deliver those benefits by building partnerships with organisations that service the business community, not only in Australia, but across the region. Our technology is tried and tested in multiple markets across the globe, it is network agnostic – so will work across any broadband delivery method– ADSL, Wireless, Satellite.
VocaTel is an Australian based company whose aim to help businesses have the best possible communication experience. Our experience in the Telco sector covers many years and multiple markets. After speaking with business owners we understand that getting the right solution can be both confusing and time consuming. We aim to simplify the complexity, but at the same time will not try and sell something that is not required.
VocaTel Global Pty Ltd
Level 38 100 Miller Street
North Sydney
NSW ,2060
Australia
Phone: +61 439 640 561
Site: http://vocatelglobal.com.au
Contact Person
Robbie Graham / Director
Phone: +61 439 640 561
- Internet Telephony Service Provider
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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