VocalOne Algeria
General office
VocalOne
11 rue Abri Arezki
Hydra Alger
,16000
Algeria
Phone: +21361598711
Phone: 393388751471
Site: http://www.vocalone.com
Contact Person
Riad Labadi / International Sales Manager
Phone: 21361598711
Phone: +213 61 598711
VocalOne
11 rue Abri Arezki
Hydra Alger
,16000
Algeria
Phone: +21361598711
Phone: 393388751471
Site: http://www.vocalone.com
Contact Person
Riad Labadi / International Sales Manager
Phone: 21361598711
Phone: +213 61 598711
- Internet Telephony Service Provider
- Phone To Phone
- Fax To Fax
- Termination
- Cisco Systems
- Proprietary
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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