VocalNet, Inc. United States

VocalNet is deploying leading-edge IP voice and managed IT services to small and mid-size businesses. Our voice solution offers enterprise voice features that go beyond traditional PBXs including unified messaging, call queuing, voicemail, auto attendant,

VocalNet is deploying leading-edge IP voice and managed IT services to small and mid-size businesses. Our voice solution offers enterprise voice features that go beyond traditional PBXs including unified messaging, call queuing, voicemail, auto attendant, conferencing, as well as integrated local and long-distance. VocalNet next-generation voice and managed IT solutions are provided seamlessly through a secure internet connection at a much lower cost then traditionally delivered telephone and internally deployed IT services.Total best-in-class solutions from leading industry suppliers including Cisco, Lucent, IBM, Global Crossing, Qwest and Verizon give VocalNet a state of the art, robust infrastructure delivering world class IP enabled services. VocalNet intends to leverage these capabilities and alliances to aggressively expand its network.The VocalNet management team and staff are focused on driving the business forward, and believe the packet-switched network is our key to success. VocalNet`s mission is to be an industry leader and a clear alternative to traditional telephone companies by providing next-generation convergent voice and data solutions. The objective is to provide our customers a smarter way to connect for voice and data services. In accomplishing our mission, VocalNet expects to exceed the demands of both its current and future customers.

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General office

VocalNet, Inc.
1159 Pittsford-Victor Road
Pittsford
NY ,14534
United States

Phone: +1 585-419-8200
Contact Person

Bill Adams / VP Business Development
Phone: +1 585-419-8242
  • International VoIP Wholesale Provider
  • SIP Softswitch & CPE
  • Cisco Systems
  • Proprietary

Providers in database: 6433
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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