VNPT International (VNPT-I) Vietnam

VNPT-I offers voice service with premium quality and low rate to help you to compete in challenging VoIP market. Redundancy in our state-of-the-art network ensures routes for international traffic are always stable. ITC2’s VoIP technology enables simple

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General office

VNPT International (VNPT-I)
Dien Bien Phu
Saigon
,70000
Vietnam

Phone: +84 8 38810209
Site: http://www.vnpti.vn

International VoIP Wholesale Provider

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TIME TRUE LIFE JOINT STOCK COMPANY

HanoiTelecom

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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