Vivaction France
General office
Vivaction
177 Avenue Clemenceau
Nanterre
,92024
France
Phone: 33 (0)1 56 38 42 90
Site: http://www.vivaction.com
Contact Person
Anamaria SPICELEY-MARRY / Dpt Wholesale
Phone: 33(0)1 56 38 42 90
Vivaction
177 Avenue Clemenceau
Nanterre
,92024
France
Phone: 33 (0)1 56 38 42 90
Site: http://www.vivaction.com
Contact Person
Anamaria SPICELEY-MARRY / Dpt Wholesale
Phone: 33(0)1 56 38 42 90
- International VoIP Wholesale Provider
- Internet Telephony Service Provider
- Internet VoIP and Video Conferencing Service Provider
- Voip Termination ISP
- Wireless Broadband
- Billing Software
- Call Routing VoIP Solutions
- Partnering for Origination and Termination
- Termination
- Audiocodes
- Cisco Systems
- VocalTec
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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