VIVA offers IP based Converged Communications Solutions. You may contact VIVA for SIP Trunking, IP PBX & PSTN integration, MS OCS & IP PBX integration, Managed VoIP and ''''Secure'''' VoIP.
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.