VIVA COMMUNICATIONS PVT LTD India

VIVA offers IP based Converged Communications Solutions. You may contact VIVA for SIP Trunking, IP PBX & PSTN integration, MS OCS & IP PBX integration, Managed VoIP and ''''Secure'''' VoIP.

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General office

VIVA COMMUNICATIONS PVT LTD
WELINGDON INDIA SOCIETY
CHENNAI
TAMIL NADU ,600008
India

Phone: +91 9500024277
Site: http://www.vivacommunications.co.uk

Contact Person

SUBA ANANDEN / ASSISTANT VICE PRESIDENT
Phone: +91 9500024277

Voip consulting

Sip Trunking

Not data

Astral Communications

Reve Systems

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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