Vitel Global United States
Vitel Global specializes in leveraging the power of integrated communication systems. Our solutions are designed to increase productivity and profitability by implementing the latest voice and data network, Internet and intranet technologies.
Vitel Global specializes in leveraging the power of integrated communication systems. Our solutions are designed to increase productivity and profitability by implementing the latest voice and data network, Internet and intranet technologies.
Vitel Global´s areas of expertise include network design and implementation, digital systems, telecommunications, the Internet, and Intranets. Our extensive range of services covers project management, strategic planning, needs analysis, outsourcing solutions, and network security. We also assist many clients with the complex process of RFP preparation, evaluation of vendor responses, and management of vendor implementation.
To learn how Vitel Global´s objective, innovative and cost-saving solutions can help your business, contact us today at contact@vitelglobal.com
Vitel Global
6 Richard Road
Edison
New Jersey ,08820
United States
Phone: +1 732-334-0909
Site: http://www.vitelglobal.com
- did numbers provider
- Hosted PBX Service Provider
- Hosted VoIP billing service provider
- Internet Fax Service Provider
- Internet Telephony Service Provider
- Internet VoIP and Video Conferencing Service Provider
- Mobile VoIP
- SIP Billing
- VoIP Billing Software Provider
- Billing Software
- Call Relay VoIP Solutions
- Call Routing VoIP Solutions
- Hosted PBX
- Hosted VoIP
- Sip Trunking
- Virtual PBX
- Voice and Video Conferencing
- Asterisk
- grandstream
- Linksys
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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