VISP TELECOM Morocco

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General office

VISP TELECOM
253 sidi abad 3
marrakech
,40000
Morocco

Phone: 212649776800

Hosted VoIP billing service provider
International VoIP Wholesale Provider
Network Service Provider
SIP Billing
VoIP Billing Software Provider
Voip consulting
Voip Termination ISP

Outsourced Billing
Partnering for Origination and Termination
SIP Softswitch & CPE
SIP VoIP Gateway
System Integration
Termination
Voice and Video Conferencing
Web Call

Audiocodes
Cisco Systems

Billing system of own development
Our Own ASP Solution
PortaSIP
ProfitBilling

VISP TELECOM

visp telecom

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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