Vipsion Technologies LTDA Colombia

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General office

Vipsion Technologies LTDA
Cra 14 # 79-78 Of 303
Bogota
,571
Colombia

Phone: +57 6162359
Site: http://www.vipsiontech.com

Contact Person

Roberto Zuluaga / Manager
Phone: +57 6162359
Phone: +57 311 4829732

Hardware
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Network Service Provider
Voip consulting
Wireless Broadband

Call Relay VoIP Solutions
Call Routing VoIP Solutions
Consultancy Services
Data Conferencing
Installation and Support Services
IP devices
Partnering for Origination and Termination
PC to Phone
Phone To PC
Phone To Phone
Project Mangement Services
SIP Softswitch & CPE
SIP VoIP Gateway
System Integration
Voice and Video Conferencing
Web To Phone

Welltech

IP Phone

MCI

Avatar Ltda

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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