VIPConnect Malaysia
VIPConnect
G-2-1 plaza Damas Sri Hartamas 1,Sri Hartamas 50480
Kuala Lumpur
Malaysia
Phone: +60362114193
Site: http://www.vipconnect.com.my
Contact Person
M. Reza Saeedabadi / CEO
Phone: +60362114193
G-2-1 plaza Damas Sri Hartamas 1,Sri Hartamas 50480
Kuala Lumpur
Malaysia
Phone: +60362114193
Site: http://www.vipconnect.com.my
Contact Person
M. Reza Saeedabadi / CEO
Phone: +60362114193
- did numbers provider
- Wholesale VoIP Carrier
Not data
- Asterisk
- Cisco Systems
- a2billing
- Billing system of own development
- Custom Open Source Billing Solution
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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