Vipa Sa South Africa
General office
Vipa Sa
42 Andrews Rd Hout Bay
Cape Town
Western Cape ,1
South Africa
Phone: +27 82 635 2965
Site: http://www.vipasa.co.za
Contact Person
Mike Douglas / Operations Manager
Phone: +27 82 635 2965
Phone: +27 82 635 2965
Vipa Sa
42 Andrews Rd Hout Bay
Cape Town
Western Cape ,1
South Africa
Phone: +27 82 635 2965
Site: http://www.vipasa.co.za
Contact Person
Mike Douglas / Operations Manager
Phone: +27 82 635 2965
Phone: +27 82 635 2965
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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