Vinculum Communications Romania

Vinculum Communications has been offering international long distance services to carriers around the world since 2001. Our success is built around Vinculum’s robust international network that has been developed through partnerships and relationships in more than 200 countries. We currently provide service to approximately 250 global long distance carrier customers, and partner with more than 300 service partners around the world.

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General office

Vinculum Communications
Bucharest

Romania

Phone: +40 753 777 693
Site: http://www.vincomm.net/

Contact Person

Popa Adrian / Account Manager
Phone: +40 753777693

International VoIP Wholesale Provider
Mobile VoIP
SIP Billing
Voip Termination ISP
Wholesale VoIP Carrier

Collaboration
H.323 Softswitch & CPE
H.323 VoIP Gateway
Sip Trunking
Termination

Asterisk
Cisco Systems

Not data

BC International Trading & Sales SRL

SpoTel

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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