Vigor Tel United States
Vigor Tel
Vigor Tel
General office
Vigor Tel
P.O. Box 4714
Cherry Hill
NJ ,8034
United States
Phone: (856) 422-4610
Site: http://VigorTel.com
Contact Person
Tyler McIntyre / Presedent
Phone: (856) 422-4610
Vigor Tel
P.O. Box 4714
Cherry Hill
NJ ,8034
United States
Phone: (856) 422-4610
Site: http://VigorTel.com
Contact Person
Tyler McIntyre / Presedent
Phone: (856) 422-4610
- Internet Telephony Service Provider
- Call Relay VoIP Solutions
- Call Routing VoIP Solutions
- PC to Phone
- Phone To PC
- Phone To Phone
- Project Mangement Services
- SIP Softswitch & CPE
- SIP VoIP Gateway
- Web Call
- Web To Phone
- 2N
- Antek
- Audiocodes
- Blue Lava Prorietary 2 & 4 Port Analog VoIP Gateways
- Cisco Systems
- Clarent
- CPM
- D-TAC
- Dialogic Based
- DSG
- Huawei VoIP Products
- Lucent
- Mera
- Micronet
- Mosa
- NACT
- net.com
- Netvox
- Nicstel
- Nuera
- QiiQ
- Quintum
- Senao
- Sonus Network
- Telica
- UOL
- Vegastream
- vFone
- VocalTec
- Welltech
- Yoda
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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