Vidarekoppla Sweden

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General office

Vidarekoppla
Yrvadersvagen 51
Jarfalla
,SE-17771
Sweden

Phone: 46855776300
Site: http://www.vidarekoppla.se

Contact Person

Anders Karlsson / CTO
Phone: 46855776300

Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
SIP Billing
VoIP Billing Software Provider
Voip consulting
Voip Termination ISP

Billing Software
Call Relay VoIP Solutions
Call Routing VoIP Solutions
Collaboration
Consultancy Services
Installation and Support Services
IP devices
Partnering for Origination and Termination
PC to Phone
Phone To PC
Phone To Phone
Project Mangement Services
SIP Softswitch & CPE
SIP VoIP Gateway
System Integration
Termination

Cisco Systems

Billing system of own development

Sonetel

VOIP Marketing & Sales

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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