Victor Intell Communication United States

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General office

Victor Intell Communication
222 North Sepulveda
El Segundo
California ,90245
United States

Phone: 18009589304
Phone: 13103568280
Site: http://www.victorintell.com

Hardware
Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
SIP Billing
VoIP Billing Software Provider
Voip Termination ISP
Wireless Broadband

Billing Software
Call Relay VoIP Solutions
Call Routing VoIP Solutions
Collaboration
Data Conferencing
Fax To Fax
IP devices
Outsourced Billing
Partnering for Origination and Termination
PC to Phone
Phone To PC
Phone To Phone
Project Mangement Services
SIP Softswitch & CPE
SIP VoIP Gateway
System Integration
Termination
Voice and Video Conferencing
Web Call
Web To Phone

Audiocodes
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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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Simwood eSMS Limited

Our aim is to bring together a portfolio of communication tools for businesses and private individuals to enable them to operate more efficiently, reduce costs, and stay in touch with their customers, suppliers, friends and colleagues.