Veridas.com Guatemala

Your rate:

Rating: 0/0.00/5

General office

Veridas.com
Quinta del Sol
Monterrico
,0620
Guatemala

Phone: +502 4731-5674
Site: http://www.veridas.com

Contact Person

David Osbourne / Chief Technical Officer
Phone: +502 57776675

Hardware
International VoIP Wholesale Provider
Internet Telephony Service Provider
Network Service Provider
SIP Billing
Voip consulting
Voip Termination ISP
Wireless Broadband

Billing Software

Cisco Systems
Quintum
VocalTec

Billing system of own development
Our Own ASP Solution
PortaSIP
Proprietary

mayatel MVNO

Alliance IP Networks

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

View more WIKI