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Ventananet Guatemala

WHOLESALE SIP TERMINATION SERVICE
SERVICIOS TECNICOS de TERMINACION IP
Guatemala - Mexico - El Salvador - Honduras

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General office

Ventananet
Guatemala City
Guatemala
Guatemala

Phone: +502 5777-6675
Site: http://www.ventana.net
Contact Person

Greg Johnstone / CEO
Phone: +502 5777-6675
  • did numbers provider
  • International VoIP Wholesale Provider
  • SIP Billing
  • VoIP Billing Software Provider
  • Voip consulting
  • Voip Termination ISP
  • Wholesale VoIP Carrier
  • Billing Software
  • Call Back
  • Call Center services
  • Call Routing VoIP Solutions
  • Call shop solution
  • Consultancy Services
  • E1/T1
  • H.323 Softswitch & CPE
  • H.323 VoIP Gateway
  • Hosted PBX
  • Hosted VoIP
  • Installation and Support Services
  • IP devices
  • Partnering for Origination and Termination
  • SIP Softswitch & CPE
  • Sip Trunking
  • SIP VoIP Gateway
  • System Integration
  • Termination
  • VoipSwitch
  • Asterisk
  • Audiocodes
  • Cisco Systems
  • Digium
  • grandstream
  • Ingate
  • Linksys
  • Lucent
  • Quintum
  • VocalTec
  • Billing system of own development
  • Custom Open Source Billing Solution
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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