Venice Express Telecommunications Italy

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General office

Venice Express Telecommunications
Via Garibaldi 1782
VENEZIA
ITALIA ,30122
Italy

Phone: +39 041 522 5765
Phone: +39 348 851 8865

Contact Person

FABIO GEMOLO / General Manager
Phone: +39 041 522 5765
Phone: +39 348 851 8865

Hardware
International VoIP Wholesale Provider
Internet VoIP and Video Conferencing Service Provider
Wireless Broadband

Call Relay VoIP Solutions
Call Routing VoIP Solutions
Collaboration
Consultancy Services
Data Conferencing
E1 Bulk Wholeseller
Fax To Fax
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions
Installation and Support Services
IP devices
PC to Phone
Phone To PC
Phone To Phone
Project Mangement Services
SIP Softswitch & CPE
SIP VoIP Gateway
System Integration
Termination
vFone
Voice and Video Conferencing
Web Call
Web To Phone

Cisco Systems
Huawei VoIP Products
net.com
Netvox

Billing system of own development

Intratec SPA

Abbeynet

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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