Veco France
Vernet Conseil est sp
Vernet Conseil est sp
General office
Veco
14 rue de Berri
Paris
,75008
France
Phone: +33 1 47 20 20 42
Phone: +33 6 15 36 42 32
Site: http://www.veco.fr
Contact Person
abdel bahloul / sales
Phone: +33 1 47 20 20 42
Phone: +33 15 36 42 32
Veco
14 rue de Berri
Paris
,75008
France
Phone: +33 1 47 20 20 42
Phone: +33 6 15 36 42 32
Site: http://www.veco.fr
Contact Person
abdel bahloul / sales
Phone: +33 1 47 20 20 42
Phone: +33 15 36 42 32
- International VoIP Wholesale Provider
- Billing Software
- Collaboration
- H.323 Softswitch & CPE
- H.323 VoIP Gateway
- Partnering for Origination and Termination
- SIP Softswitch & CPE
- SIP VoIP Gateway
- System Integration
- Termination
- Mera
- Our Own ASP Solution
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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