VDGLB United States

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General office

VDGLB
32-32 92nd Street
Jackson Heights
New York ,11372
United States

Phone: +1 310 431 5666
  • International VoIP Wholesale Provider
  • Phone To Phone
  • Cisco Systems
  • Billing system of own development

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Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution) The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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