Vcentrix, Inc. United States

Founded in early 2002 vCentrix provides a full suite of back office services, hardware, services and calling products for wholesale carriers, CLECs, MSO and ISPs to easily and quickly become VoIP service providers. vCentrix offers a world class VoIP network with an integrated, branded web based OSS toolset designed for a vast number of market channels. vCentrix network is designed and built to provide industry highest QoS and SLA standard.vCentrix is focused on providing a range of IP based applications that enhance the customer market place. Currently vCentrix is servicing US and International based customers by allowing them to offer VoIP Services to their SME and SOHO users.

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General office

Vcentrix, Inc.
19 Crosby Drive Suite 200
Bedford
MA ,1730
United States

Phone: +1 781 687 8889
Site: http://www.vcentrix.net

Contact Person

Talal Ali Ahmad / President
Phone: +1 781 687 8889

Internet Telephony Service Provider
Hosted VoIP billing service provider
Voip Termination ISP
VoIP Billing Software Provider
Voip consulting
SIP Billing

Gatekeepering
Outsourced Billing
PC to Phone
IP devices
Billing Software
Call Relay VoIP Solutions
H.323 VoIP Gateway
E1 Bulk Wholeseller
Call Routing VoIP Solutions
Partnering for Origination and Termination
System Integration
H.323 Softswitch & CPE

Cisco Systems
Quintum

Billing system of own development

IPNS

Belcon Telecom

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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