VALIDYNE France

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General office

VALIDYNE
11 sente des groseilliers verts
QUINCY VOISINS
,77860
France

Phone: 170618590
Phone: 33170618590
Site: http://www.validyne-system.com/pinlesstelecom/index.html

Contact Person

ARTHUS EUGENE / MANAGER
Phone: 33170618590

International VoIP Wholesale Provider
Voip Termination ISP

Call Routing VoIP Solutions
Termination

2N
Audiocodes
Cisco Systems

Custom Open Source Billing Solution

ENS EUROPEAN NETWORK SERVICES

NET1C

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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