USPrepaid.com United States
General office
USPrepaid.com
5724 Oak Drive
Iowa City
Iowa
United States
Phone: +1-800-985-0356
Site: http://usprepaid.com
Contact Person
Andrew Sugiharto / CEO
Phone: +1-800-985-0356
USPrepaid.com
5724 Oak Drive
Iowa City
Iowa
United States
Phone: +1-800-985-0356
Site: http://usprepaid.com
Contact Person
Andrew Sugiharto / CEO
Phone: +1-800-985-0356
- International VoIP Wholesale Provider
- Phone To Phone
- Asterisk
- None
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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