USCAM, LLC United States

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General office

USCAM, LLC
511 N. Fox Trail
Round Lake
Illinois ,60073
United States

Phone: +1-773-383-3420
Site: http://www.uscam.net

Contact Person

Jean Akono / CIO
Phone: +1 847-201-7974
Phone: +1 773-383-3420

Network Service Provider
Voip consulting
Voip Termination ISP

Collaboration
Consultancy Services
Data Conferencing
Installation and Support Services
IP devices
Partnering for Origination and Termination
Phone To Phone
Termination
Voice and Video Conferencing

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IP Phone

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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