Usatel Guatemala

Soluciones de voz sobre IP para clientes empresariales y residenciales, DID de Guatemala y de las principales ciudades del mundo

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General office

Usatel
25 calle 11-38 Zona 11
Guatemala
,1011
Guatemala

Phone: +502 24761342
Site: http://myusatel.com

Contact Person

Luis Monterroso / CEO
Phone: +502 24761342

did numbers provider
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Silent Monitoring

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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