The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
nPlusOne is a wholly owned subsidiary of Edinburgh Network Technologies Ltd. With literally decades of experience in the design and operation of SS7 and IP network infrastructure, hardware and OSS, as well as developer skills building the