Universal telecom, Inc. United States
Universal telecom, Inc.
1574 Coburg Rd
Eugene
OR ,97401
United States
Phone: +1-541-752-9818
Contact Person
David Hodgert / Director
Phone: +1-541-752-9818
Phone: +1-541-602-6768
1574 Coburg Rd
Eugene
OR ,97401
United States
Phone: +1-541-752-9818
Contact Person
David Hodgert / Director
Phone: +1-541-752-9818
Phone: +1-541-602-6768
- International VoIP Wholesale Provider
- Network Service Provider
- Voip Termination ISP
- Call Relay VoIP Solutions
- Call Routing VoIP Solutions
- Collaboration
- H.323 Softswitch & CPE
- H.323 VoIP Gateway
- Partnering for Origination and Termination
- PC to Phone
- Phone To PC
- Phone To Phone
- SIP VoIP Gateway
- Termination
- Cisco Systems
- Lucent
- Telica
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Top countries:
United States 1294
India 440
United Kingdom 425
Canada 348
Bangladesh 338
China 142
Pakistan 134
Australia 133
Spain 123
Russia 114View all countries