Unitrac Communications Limited Bangladesh

UniTrac Communications offers A-Z termination (Wholesale VoIP) as well as dedicated white route termination (White CLI Routes) services via Tier-1

Unitrac is the trusted partner for many of the world''s voice service providers, fixed and mobile operators, calling card providers, call centers and VoIP solution providers. Our head office is located in Orlando, Florida and we also have offices in Sheffield, United Kingdom.

We have a dedicated team of industry professionals located on two continents that provide world class products and service levels. Our aim is to provide our customers with the highest levels of quality and reliability to ensure they can bring great products and services to market quickly and easily.

The Unitrac network is located in Europe and the United States. Our network is monitored 24 hours a day from our state of the art NOC''s in the United States and Europe. We operate our own back-end systems that monitor and correct any routes where quality drops below certain benchmarks.

We offer a full online portal for every customer so they can manage their account with such features as CDR Download, Rate Sheet Download, Payment Reporting and Payment Processing.

More info
Business Development team
support@unitraccommunications.net

Web : www.unitraccommunications.net

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General office

Unitrac Communications Limited
House No-79, Niketon, Gulshan, Dhaka zila, Bangladesh
Dhaka
Niketon,Gulshan ,1212
Bangladesh

Phone: +8801771996997
Site: http://www.unitraccommunications.net/

Contact Person

Ruhul Amin / Chief Executive Officer
Phone: +447937429602

A-Z Termination

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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