United Telecommunication Oman

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General office

United Telecommunication
Main Street
AL Buraimi
,512
Oman

Phone: 96825651720
Site: http://www.unitedtelekom.com

Hardware
International VoIP Wholesale Provider
Internet Telephony Service Provider
Voip Termination ISP

Call Routing VoIP Solutions
Gatekeepering
IP devices
Phone To Phone
Termination

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VoIP Providers in Oman

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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