UniLink Telecom Canada
General office
UniLink Telecom
3390 Midland Avenue, Unit 10
Scarborough
Ontario ,M1V 5K3
Canada
Phone: +1 (416) 292-2152
Site: http://biznet.maximizer.com/utiac/
UniLink Telecom
3390 Midland Avenue, Unit 10
Scarborough
Ontario ,M1V 5K3
Canada
Phone: +1 (416) 292-2152
Site: http://biznet.maximizer.com/utiac/
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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