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Unidata
Via Portuense, 1555
Rome
,50
Italy
Phone: +39 06 650951
Site: http://www.unidata.it
- Internet Telephony Service Provider
- Phone To Phone
- Cisco Systems
- Billing system of own development
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
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