UK Phone Numbers United Kingdom

We provide UK VoIP Numnbers - www.phone-numbers-uk.com

UK VoIP Phone Numbers - use our virtual numbers to divert your calls using VoIP - www.phone-numbers-uk.com

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General office

UK Phone Numbers
70-74 City Road
London
,EC1Y 2BJ
United Kingdom

Phone: +44 20 7060 2000
Site: http://www.phone-numbers-uk.com

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Voize9 Communications Ltd

Voip Magic

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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