U Link Telecom Belgium

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General office

U Link Telecom
Rue Nisard, 1
brussels
,B-1170
Belgium

Phone: 3226636590
Site: http://www.u-linktel.com

Contact Person

Michel Vandaele / Customer Relation Manager
Phone: 3226742773

Hosted VoIP billing service provider
Internet Telephony Service Provider

Call Relay VoIP Solutions
Call Routing VoIP Solutions
Termination

Audiocodes

Billing system of own development

DDI2.net

3Stars Net

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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