Tus Comunicaciones Spain
General office
Tus Comunicaciones
Crta. de La Palma, 49
Cartagena
Murcia ,30310
Spain
Phone: +34 902575316
Phone: +34 6161406810
Site: http://www.tuscomunicaciones.es
Contact Person
Paulino Fernandez Perez / Acount manager
Phone: +34 616406810
Tus Comunicaciones
Crta. de La Palma, 49
Cartagena
Murcia ,30310
Spain
Phone: +34 902575316
Phone: +34 6161406810
Site: http://www.tuscomunicaciones.es
Contact Person
Paulino Fernandez Perez / Acount manager
Phone: +34 616406810
- A-Z Termination
- Cloud-based Unified Communications Service Provider
- did numbers provider
- FREE Callshop Software
- Hosted VoIP billing service provider
- International VoIP Wholesale Provider
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- Billing Software
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- Partnering for Origination and Termination
- PC to Phone
- PC to Phone, Phone To PC, Phone To Phone, Project Mangement Services, Termination, Web Call, Web To Phone
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- VoipSwitch
- Asterisk
- Cisco Systems
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- IP PBX
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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