Tulip InfoSoft Ltd. United Arab Emirates
- Voip Termination ISP
- Termination
- Partnering for Origination and Termination
- Audiocodes
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
VoiceIP Solutions
VoiceIP Solutions is a network telephony integrator, specializing in Asterisk Telephony Platform integration. VoiceIP Solutions provides a full range of IT services including, network analysis, network design, systems integration, value added reseller (VA
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