The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
We are a VoIP wholesale and retail provider and we have been in the business for 4 years. And we are interconnected with more than 300+ Carriers including Tier 1 Company’s.