TREO DCI Senegal

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Rating: 3/5.00/5

TREO DCI
155 Boulevard G?©n?©ral DEGAULLE
Dakar
,22575
Senegal

Phone: 338216197

Contact Person

Mouhamed SEYE / Managing Director
Phone: 338216197

Hardware
Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
VoIP Billing Software Provider
Voip consulting
Voip Termination ISP

PC to Phone
Phone To PC
SIP Softswitch & CPE
SIP VoIP Gateway
Termination

Audiocodes
Cisco Systems
Dialogic Based

another
IP Phone

Callshop Africa

TREO DCI

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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