The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Infiniwiz offers VoIP Phone services to small businesses. Maximize your business with a product that is scalable, accelerates productivity and drives growth. VoIP by Infiniwiz answers the communication and sharing needs of your business.