A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
EZTone United Inc,
Easytone Technology, Inc. (Hongkong), launched in 1997, is dedicated to the system integration of Internet/IP-Network Voice Solutions and value-added services among datacom and telecom fields.
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