The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
VoiceFlex
SIP is the latest technology allowing voice call to be made over the internet. VoiceFlex uses SIP to provide low cost, ISDN replacement lines that provides the best possible call quality, inexpensively, sometimes at no cost, with the flexibility that come
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