The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Galaxy Telecom
Galaxy Telecom enables Service Providers to launch voice services over their data network with minimal investment. Our turnkey service offering enables you to increase reoccurring revenue, by providing Voice-over-Internet-Protocol (VoIP) services, long-di
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