Transcom ISP United Kingdom

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General office

Transcom ISP
64 Knightsbridge
London
,SW1X7JF
United Kingdom

Phone: +44 149 168 1089
Phone: +44 800 0199777
Site: http://www.transcom.com

Contact Person

William Smith / CEO
Phone: +44 149 168 1089
Phone: +44 776 864 7468

International VoIP Wholesale Provider
Internet Telephony Service Provider
Hosted VoIP billing service provider
Internet VoIP and Video Conferencing Service Provider
Network Service Provider
Hardware

Phone To Phone
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Fax To Fax
Web Call
Gatekeepering
Outsourced Billing
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vFone
IP devices
Web To Phone
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Voice and Video Conferencing
Call Relay VoIP Solutions
Matrix
Call Routing VoIP Solutions
System Integration
Consultancy Services
Installation and Support Services
H.323 Wireless/ GSM VoIP Solutions
H.323 Softswitch & CPE

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Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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