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Trance Telecom Ukraine

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Trance Telecom
Novokonstantinovskaya str
Kiev
,4080
Ukraine

Phone: 380661400416
Site: http://www.trancetele.com
Contact Person

Dmitriy Ivanchenko / Manager
Phone: 380661400416
  • International VoIP Wholesale Provider
  • Internet Telephony Service Provider
  • Partnering for Origination and Termination
  • PC to Phone
  • Phone To PC
  • Phone To Phone
  • Mera
  • None
New Communications
Trance Telecom Inc.
Providers in database: 6433
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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