TradeCom Tech United States
TradeCom Tech
4 allees de l`europe
Clichy
,92110
United States
Phone: +33 660 434 653
Contact Person
Nicolas FINETIN / CEO
Phone: +33 660 434 653
4 allees de l`europe
Clichy
,92110
United States
Phone: +33 660 434 653
Contact Person
Nicolas FINETIN / CEO
Phone: +33 660 434 653
- Incumbent PTT
- International VoIP Wholesale Provider
- Voip Termination ISP
- Voip consulting
- Phone To Phone
- Phone To PC
- Web Call
- Gatekeepering
- PC to Phone
- IP devices
- Web To Phone
- Collaboration
- Termination
- Call Relay VoIP Solutions
- H.323 VoIP Gateway
- Partnering for Origination and Termination
- Project Mangement Services
- System Integration
- Consultancy Services
- Installation and Support Services
- H.323 Wireless/ GSM VoIP Solutions
- H.323 Softswitch & CPE
- SIP Softswitch & CPE
- SIP VoIP Gateway
- Cisco Systems
- Lucent
- Trabas
- Oracle Based own system
- Java Based own system
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Interphone
Interphone, is a Costa Rican company dedicated to telecommunications on VoIP, which is properly regulated and licensed (SUTEL-TH-037) by SUTEL (Superintendencia de Telecomunicaciones) to provide point to point channels, carrier IP telephony and IP telepho
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