Total Sanity Solutions, Inc. United States

Since 1998, providing the expertise in Voice over IP, Hosted and Enterprise Class network services to provide complete, cost-effective solutions for your telecommunications and services. With in-house systems or our hosted solutions "NPS and VoiceCentricity" we can provide all aspects of VoIP service. This gives organizations of any size improved reliability and service with a much improved bottom line. With our NPS Series, VoIP communications are now more affordable then ever. The NPS 200 and 400 Series are COMPLETE IP/PBX systems, including all the features of traditional PBX systems with our "EASY-TO-USE" interfaces, Import / Export Configuration and AUTOBACKUP utilities.

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General office

Total Sanity Solutions, Inc.
P.O. Box 1471
Oak Park
IL ,60304
United States

Phone: +1 888-884-8867
Phone: +1 773-299-7761
Site: http://www.totalsanity.com

Contact Person

Pete Parenti / CTO
Phone: +1 773-299-7763

Hardware
Hosted VoIP billing service provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Network Service Provider
VoIP Billing Software Provider
Voip consulting
Voip Termination ISP

Billing Software
Call Relay VoIP Solutions
Call Routing VoIP Solutions
Consultancy Services
Data Conferencing
Installation and Support Services
IP devices
Partnering for Origination and Termination
PC to Phone
Phone To PC
Phone To Phone
System Integration
Termination

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Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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Awantel GmbH

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