TME Group GmbH Switzerland

TME Group

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General office

TME Group GmbH
Rickenstrasse 3
St. Gallenkappel
SG ,8735
Switzerland

Phone: +41 796 636 686
Site: http://www.tme-group.com

Contact Person

Adi Surpin / Partner
Phone: +41 1730 0941
Phone: +41 79 663 6686

International VoIP Wholesale Provider
Voip Termination ISP
Voip consulting

Gatekeepering
IP devices
Termination
H.323 VoIP Gateway
E1 Bulk Wholeseller
Call Routing VoIP Solutions
Partnering for Origination and Termination
Project Mangement Services
Consultancy Services

Cisco Systems
Dialogic Based
Quintum

None

Meicom GmbH

BenefiCall

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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