TKSoftware Poland

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General office

TKSoftware
ul.Świetlków 11
Strzeniówka
,05-830
Poland

Phone: +48 22 3988101
Site: http://www.eurotelefon.eu

Contact Person

Tadeusz Kowalczyk / General manager
Phone: +48 22 3988101

did numbers provider
Hosted PBX Service Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Mobile VoIP
SIP Billing
Voip consulting
Voip Termination ISP

Collaboration
Consultancy Services
gsm voip solutions
H.323 Softswitch & CPE
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions
Hosted PBX
Installation and Support Services
IP devices
Partnering for Origination and Termination
PC to Phone
Phone To PC
Phone To Phone
SIP Softswitch & CPE
Sip Trunking
SIP VoIP Gateway
System Integration
Virtual PBX
Voice and Video Conferencing
Web Call
Web To Phone

3CX Phone System
Linksys
SIP softphones

Voip Switch

Elmer Sinaza, sp. z o.o.

Sluchawka.pl

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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