TilifouNET Algeria

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General office

TilifouNET
Avenue Franklin Roosvelt 08
Algiers
,16008
Algeria

Phone: +213 21 74 21 21
Phone: +32 25 03 50 08
Site: http://www.tilifounet.com

International VoIP Wholesale Provider
Internet Telephony Service Provider
Hosted VoIP billing service provider
Voip Termination ISP
Voip consulting

Phone To Phone
Phone To PC
Fax To Fax
Web Call
Outsourced Billing
PC to Phone
IP devices
Web To Phone
Termination
E1 Bulk Wholeseller
Partnering for Origination and Termination
System Integration

Cisco Systems
Dialogic Based
Quintum
Huawei VoIP Products
Welltech

Trabas

Techni Communication

Maghreb telecom

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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